POSITION: Aged Care Connector (ACC)
ABOUT THE ROLE:
The ACC has the primary responsibility of connecting with local Elders, older Aboriginal and Torres Strait Islander people and their families to raise awareness of their aged care entitlements.
The overarching function of the AAC is to ensure that support for clients is organised, sequenced and supported to enable effective access to appropriate aged care services both internal and external to the ACCHO.
The ACC will work closely with the Aged Care Support Coordinator. They will also help determine the level of local demand for aged care services, identify existing aged care services, any service gaps in the area and continue advocacy work with clients as required.
MAIN DUTIES:
- Active community outreach to promote aged care services, identify and engage with potential clients.
- Support clients to identify goals and needs to ensure they get the appropriate level of care and services, which can include referrals to other specialised services and support.
- Support clients’ aged care needs through internal referral processes.
- Assist clients with advocacy and support throughout the My Aged Care registration and review processes.
- Provides support to enable client access to appointments.
- Liaises with the aged care team to continuously review and enhance the role.
QUALIFICATIONS:
No qualification is required for this role. However, a qualification in community services and Aboriginal mental health first aid is desirable.
EXPERIENCE:
No specific experience is required, however some experience in community services would be beneficial. Training will be provided.
KNOWLEDGE, SKILLS AND CAPABILITIES:
Job Specific Capabilities:
- Excellent and strong relationships with the local Aboriginal and Torres Strait Islander Community
- Good communication and interpersonal skills, with the ability to build trusting relationships in community.
- Demonstrated understanding of the principles of person-centered-care and trauma-informed practice.
- Experience working with older people.
- Understanding of the internal ACCHO services available to clients.
- Knowledge of or willingness to learn about the aged care landscape.
- Ability to or willingness to learn how to enter data and reporting.
- Demonstrated experience working unsupervised and as part of a team.
- Basic computer skills required.
- You may be limited in what you can add in, you don't need to add the whole lot in.
- This role you must have a driver's licence.
APPLICATION:
If you're interested in applying, please email your resume to admin@bandaar.org.au.